Frequently Asked Questions

Simply click on the question to find the answer. Don’t hesitate to contact us if you have any other questions.

What devices do I require to run Now Book It?

Now Book It works on any wifi-enabled device, including desktop computer, laptop, tablet/iPads and mobile.

Our system is optimised to be used on the Chrome browser (laptop/desktop computer) and Safari (mobile device). To take advantage of our software’s full suite of features, we recommend using an i5 Processor with a minimum of 4GBof RAM.
Contact us​ [link to Contact page]​ ​if you’re unsure–in most cases you’ve already got all the equipment you need to start using Now Book It.

What’s the fee structure?

We charge a low, flat monthly subscription fee to use our software. There are no per cover fees or nasty surprises, because we believe that the ​best restaurant reservations software and technology should be accessible to all restaurants—no matter how big or small.

Does the system process payments?

You can take all forms of payment through Now Book It, including deposits, full prepayments and credit card authorisations (holds).

We integrate with the EzyPay and Stripe payment gateways. If you have an existing account with either of those providers, we simply connect it to our system. If not, you can set one up with just a few clicks.
Unlike other online reservations systems, ​we do not add any additional transaction fees for Restaurants using online payments . All payment providers charge their own transaction fees, so we simply connect your chosen payment gateway to our system.

Can I import all my existing customer data?

You sure can. And once you’re using Now Book It, you’ll be receiving your customer data directly to use in your own marketing efforts (we don’t touch it or share it with other restaurants or companies).

How does the widget interact with our website?

The Now Book It widget is a unique URL you are provided with. This can be embedded into your website, or put underneath a “Reservations” or “Book Now” button.

You can also add the widget link to the following mediums for people to book directly through:

  • Google Places listing
  • Facebook
  • Instagram
  • EDMs
How do I make changes to my widget and settings?

Our platform is designed to be clear, intuitive and easy to understand—giving you the full control to make changes to your bookings widget and table management settings any time you like.

Once logged in, you can do things like create online event links, block out bookings, modify floor plans, change your opening hours and T&C policies, accept online payments, adjust your email templates and upload new images or menus in a flash. There’s no waiting around for someone from an overseas tech support centre to get back to you.

What happens if my internet drops out?

In the event of internet outage, Now Book It will keep running. You’ll still be able to view your existing bookings and customer database offline, and the online widget will prompt anyone trying to make a new booking to contact the restaurant directly.

In the outage is prolonged, you can reconnect to wiifi via your mobile phone hotspot. This will instantly turn your online bookings back on, and the system will synch up in real time.

How long does it take to setup?
We get how daunting it can seem to introduce a new system, so it our goal is to make that transition process simple, stress-free and fast.  
 
 When you make the switch to Now Book It, your local account manager will sit down with you and your team to set things up from start to finish. This can be done in person or remotely, and takes approximately 90 minutes. 
 
During that time you’ll learn how to use the software and customise to suit your venue. At the end of the session you’ll receive a link to your online bookings widget—all you need to do is cut and paste this link onto your website and social media accounts, and you’re up and running! 
 
After the initial setup, we provide 24/7 support and are always happy to answer questions and provide additional training where required.